The process lived in people's heads.
A leading Italian telco
The constraint
An internal operational process was handled informally, hard to trace and standardise, tied to the people who knew it. As volumes grew it became a bottleneck.
The intervention
We turned the process into a custom internal application, integrated with existing systems, with clear roles, states and steps. Every operation is logged and repeatable.
What changed
A traceable, standardised process, less dependent on individuals and ready to handle growing volumes.
Describe the system. We'll tell you what we see.
Ten minutes, one question at a time. At the end, our honest read of the case. It's the filter, before the call.